All processes, to ensure individual and collective safety, are being observed as per guidelines specified by each country.

  • For orders leaving New Zealand, there may be delays at various stages throughout their journey. International air freight services are gradually increasing but remain affected by Covid19/Omicron safety protocols. We are unable to be more specific as the situation is changeable. Click on the relevant country name below, or that of the internal delivery service provider, for more information about delivery.
  • For orders being delivered within New Zealand, there can also be some delays related to weather events.

NEW ZEALAND: Delivery within New Zealand is by NZ Post/Courier Post (if in a bag) or Aramex (if in a parcel). 

AUSTRALIA: Delivery within Australia, as the agent of NZ Post, is by Australia Post | Express Service effective 2-Feb-22

SOUTH PACIFIC: We can currently deliver to selected countries, Click Here to see where, how and why. Effective 1-Apr-22

ASIA: We can currently deliver to selected countries, Click Here to see where, how and why. Effective 12-Jul-22, we are now shipping to South Korea.

UNITED STATES: Delivery within USA, as the agent of NZ Post, is by United States Postal Service

CANADA: Delivery within Canada, as the agent of NZ Post, is by Canada Post

UNITED KINGDOM (and Northern Ireland, Guernsey, Jersey, Isle of Man): Delivery within UK, as the agent of NZ Post, is by Yodel Delivery Network Ltd.

EUROPE: We can currently deliver to selected countries. Click Here to see where, how and why. Effective 12-Jul-22, we are now shipping to Slovakia.
Note all orders for delivery within Europe are routed through the UK. Any situation affecting transport from UK to Europe will affect delivery times.

REST of WORLD: We can currently deliver to selected countries, Click Here to see where, how and why. Effective 21-Apr-22

Click Here to Email us or phone (NZ) 0800 240167 or (Other Countries) +64 3 9700441 and leave a message. We will endeavour to reply, or call you back within 48 working hours.

Best wishes from the New Zealand Nature Team